Convention Frequently Asked Questions


If you are not a current member but wish to register at the member rate, you need to join first so the system recognizes you as a member, then enter the system again and you will be eligible for the membership convention rate.

After completing the registration process, you will be taken to a page with a link where you can print your invoice/receipt. If you need another copy of your invoice/receipt, please email and we will email a copy to you. If you are paying by check, please include either your name or transaction number on the check, or include a copy of the invoice.

Registration payment needs to be completed prior to the convention. If you have not paid upon arriving at the convention, you will be asked for payment in full upon check-in, even if your school or county had previously indicated that they would send payment.  If you pay by credit card and your school subsequently submits your registration payment, we will refund your credit card charge.

Purchase Orders

Purchase orders cannot be provided as a promise to pay in order to gain entry to this conference. If you have not paid upon arriving at conference, regardless of whether a purchase order has been sent, you will be asked to provide a personal credit card.  Upon subsequent payment from your school district, FSCA will refund your credit card charge.

Cancellations and Refunds

Refund Policy: We rely on your attendance to make important arrangements for the convention. If a participant withdraws from the convention, he/she must inform us no later than 12 working days prior to the first day of the convention. We will then refund your registration, minus a $30 processing fee. Refunds cannot be made for withdrawals initiated within 10 days of the first day of the scheduled event. Refunds cannot be made for participant no-shows.

If FSCA needs to cancel the convention for any reason, participants will be notified at least 10 days prior to the first day of the scheduled event and FSCA will immediately issue full refunds. All deposits, including the registration fee will be refunded IN FULL if FSCA cancels the event. Convention registration is not transferable to another individual should you choose to withdraw your registration.

All cancellations and refund requests must be made in writing via email to, or US mail to 13724 Night Hawk Ct., Jacksonville, FL 32224. Individual refunds will not be given to individuals whose fees have been paid by their school systems; these refunds will be sent directly to the school system.

The Registration Fee for “No-Shows” is nonrefundable.  

Continuing Education Units (CEUs)

Continuing Education Units (CEUs) will be available and forms provided at the Registration Desk for those who are interested in CEUs for participation in the Convention.

CEUs will be available for:

  • Florida Board of Clinical Licensed Social Work, Marriage and Family Therapy, and Clinical Mental Health Providers ($10 processing fee for FSCA non-members)
  • National Board Certified Counselor (NBCC)

Other Questions

If you have any questions regarding your registration, please contact the FSCA office if at all possible prior to submitting your registration online. Once submitted, you no longer have the option to edit the registration yourself. Our staff at the office must do so manually. While we recognize some attendees must make changes dues to unanticipated circumstances, please do not hesitate to call us prior to submission in order to provide you with the smoothest registration process possible. You can reach us at 904-586-1757 or A staff member will respond within one business day (24 hours).